Shipping & Returns

Shipping and Pick up Information

 

1. Pick up, Free : At shed behind old pet shop. Set times below or by appointment. (old shop is now Image Property @ 57 kirby rd Aspley)

Please let us know in the notes on the order when you would like to pick up, time and day.

  • Mondays 2.30-3pm
  • Tuesday 2.30-3pm
  • Wednesday 2.30-3pm
  • Thursday 2.30-3pm
  • Friday 2.30-3pm
  • Saturday by Appointment
  • Sunday by Appointment

2 . Pick by by Appointment any day (free)

3. Delivery - Paid delivery to anywhere else -  for most items in south east Queensland $15 will cover it, however please call or message for a quote. Please check dont assume. Not all items can be shipped for this value. Shipping will be charged as per costs. We are happy to ship anywhere, due to bulkly items its not always possiable. Pickup is always welcome however.

4. If your not in a rush we may be passing your place also, I have bee hives around the north side so am happy to drop a order off free of charge if passing buy also, but i wont make a special trip out of area for free.

Pick up is always welcome anyday by appointment only or we will have someone available for order pickups as listed above, Behind the old pet shop building at 57 Kirby Road Aspley. You will still need to order the products online as we wont be holding stock at that location. There is a large council car park located behind old shop, there are 2 large green sheds there we will park just in front of the larger green shed which is directly behind the old pet shop.

 

We are happy to ship anywhere, just as always, however due to the nature of a lot of our products its sometimes not economical to do so, eg glass tanks or bulky items like wood shavings, there can also be problem with perrishable goods like frozen retile food. Around south east queensland isnt too bad for most items however please call or mail and ask, dont assume, naturally if its able to be done we will gladly sell to you, you want the items and we want the sales, we are focused on our local custmers however are more than happy to help out out of area people too! We will only charge you the shipping that it costs us!

If you unsure please ask.  Phone 38628852 or use the contact us page.

We reserve the right not to ship to any location, a full refund would be given if we dont ship to your location.

 

Order Tracking if sent on a courier, If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide against the order.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Return Exceptions

Items can not be returned if they are opened or you have changed your mind. Merchandise that has been used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Naturally all manufacturer warranties will be honored at no cost to the consumer.

Manufacturers

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