Shipping & Returns

Shipping and Pick up Information

 

1. Pick up, Toogoom most days and times

2 . Pick by by Appointment in Aspley, limited stock on hand, we do a trip to aspley every month so can supply all items.

3. Free Delivery into H.Bay every Wednesday AM.

4. Delivery - Paid delivery to anywhere else - Shipping will be charged as per costs. We are happy to ship anywhere, due to bulkly items its not always possiable. 

5. If your not in a rush we may be passing your place also, I have bee hives from toogoom to aspley so I am happy to drop a order off free of charge if passing buy also, but i wont make a special trip out of area for free.

 

If you unsure please ask.  Phone 0411422355 or use the contact us page.

We reserve the right not to ship to any location, a full refund would be given if we dont ship to your location.

 

Order Tracking if sent on a courier, If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide against the order.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Return Exceptions

Items can not be returned if they are opened or you have changed your mind. Merchandise that has been used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Naturally all manufacturer warranties will be honored at no cost to the consumer.

Manufacturers

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